The Western Wayne News has a subscription cancellation and refund policy that attempts to balance reader and customer interests with the financial sustainability of the newspaper. If you have any questions about this policy or need assistance, please contact us.
This policy was last updated October 29, 2024.
Cancellations
Subscribers to the Western Wayne News can easily cancel their subscriptions at any time for any reason. There are a few different aspects to cancelation depending on how your account is managed.
For subscriptions managed offline
If your subscription to the Western Wayne News is not managed through our website at WesternWayneNews.com, by default it is not set up for auto-renewal. If you do not choose to make a renewal payment at the end of each one-year subscription term, your subscription will not continue. No further action is needed to cancel your subscription.
For subscriptions managed online
To prevent future auto-renewal of your subscription, you can visit your online account, go to “My Subscription” and click on the “Cancel” button. This will cancel future renewals but leave your subscription active until the end of the current subscription period.
If your subscription is managed on our website, by default your account will automatically renew at the end of each subscription term (monthly or annually depending on your plan) using the payment information saved to your account during your last subscription order.
If the auto renewal succeeds, your subscription will continue. If the auto-renewal fails for some reason (including the payment method being no longer valid), your subscription will be automatically paused while we attempt to contact you to provide new payment information, and then automatically cancelled if you do not provide new payment information and successfully renew.
If you can no longer access your online account to cancel your subscription, please contact us.
To stop print newspaper delivery
If you wish to stop receiving the print edition of the Western Wayne News before your current subscription term ends, please contact us and our team will update your account to stop future deliveries. Depending on when we receive your delivery stop request, you may receive one more issue of the newspaper.
Refunds
The Western Wayne News offers a limited subscription refund policy.
Satisfaction guarantee
We offer a 30-day satisfaction guarantee for new annual subscriptions.
If you receive the paper or online access for a few weeks and then decide you don’t want it after all, we’ll end your subscription and refund your original purchase.
Because of the low price, we cannot offer a satisfaction guarantee for monthly online subscriptions.
To submit a refund request as a part of this guarantee, please contact us in writing by email or postal mail.
Accidental auto-renewals
Our website will email you at the email address on file in your account several days in advance of your auto-renewal date, to remind you about the upcoming charge and give you a chance to make any adjustments. Our website will also email you a copy of the transaction receipt when the renewal has been completed.
If your subscription managed through our website has auto-renewed and charged your payment method when you did not intend it to, please contact us in writing within three (3) business days of the auto-renewal to request a refund. The best way to do this is by replying to the transaction receipt email, so that we have confirmation of the transaction you wish to be refunded.
Other refund requests
Subscription purchases are an investment in the Western Wayne News and a commitment for the full term of your subscription. Once you start or renew your newspaper subscription, we use the income from your purchase to plan our own financial commitments and contracts, including the cost of producing the newspaper, paying our team, printing and delivery costs, and other expenses.
Because of that, we are not able to offer partial or full refunds for unused or unwanted subscriptions, outside of our satisfaction guarantee terms above.
If you no longer wish to receive the newspaper for the remainder of an active subscription, you can request that it be redirected to another recipient, or to have print delivery paused altogether, for the remainder of the subscription term.
Refund request process
All refund requests must be submitted in writing by email to contact@westernwaynenews.com or by postal mail to our office. We are not able to process refund requests made over the phone or in person. Why? Before issuing refunds our team needs to research and verify the nature of the request, confirm the identity of the requester, and create the related documentation and financial transactions in our systems to issue the refund.
Once we have received a refund request, we will process it as quickly as possible, usually within one business day. If we have questions or need additional information to confirm the request, or if we are operating with limited staff capacity, processing the refund may take longer. We endeavor to have all refund requests resolved as quickly as possible.
If a refund request is approved, the refund will usually be issued using the original payment method. For credit or debit card transactions, you can expect to see the refunded amount on your statement within two (2) to seven (7) business days. For refunds by bank check, we will mail the refund to the address on file for your account. We do not offer cash refunds, so if your original transaction was paid by cash, we will usually issue the refund by bank check.
Please do not dispute transactions with your bank or credit card provider before submitting a refund request to us directly. This creates extra steps in the refund process and may delay your request.